Returns Policy
14-Day Return Window
We want you to love your TV frame! If you change your mind for any reason, you may return your purchase within 14 days of delivery for a full refund.
Return Conditions
To be eligible for a return, your TV frame must:
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Be in its original condition (unused and undamaged)
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Include all original packaging materials
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Have all accessories and components included
How to Initiate a Return
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Contact us within 14 days of receiving your order
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Provide your order number and reason for return
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We'll send you return instructions and a return authorization
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Carefully package the frame in its original packaging
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Ship the item back using a trackable shipping method
Refund Process
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Refunds will be processed within 5-7 business days of receiving your returned item
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Original payment method will be credited
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Shipping costs are non-refundable (unless the return is due to our error)
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Return shipping costs are the customer's responsibility
Exclusions
Returns will not be accepted for:
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Custom-sized or personalized frames
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Items damaged due to improper installation
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Items returned after the 14-day window
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Items without original packaging
Damaged or Defective Items
If your TV frame arrives damaged or defective:
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Contact us immediately with photos of the damage
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We'll arrange a replacement or full refund at no cost to you
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Return shipping will be covered by us
Questions?
If you have any questions about our returns policy, please contact our customer service team. We're here to help!